Lay the foundation for your entry into IT asset management.
In 8 thematically sequential modules, you will receive comprehensive fundamentals to manage IT assets effectively and to apply ITAM according to ISO 19770 strategically in your company.
About the Course
As a career-changer/entrant in IT license management, you will receive the necessary knowledge with this course to carry out the licensing of Microsoft products safely and correctly.
- Support cost avoidance through efficient IT asset management: Learn how to manage IT resources optimally and prevent unnecessary expenses by organizing your company's IT assets transparently and efficiently.
- Build solid expert knowledge:The course provides you with a solid foundation of the most important concepts and processes of IT asset management in a short time. You will gain the knowledge to implement ITAM professionally from scratch.
- Benefit from time savings through practical tools and templates: Benefit from time savings through practical tools and templates: With useful, detailed templates, you will receive tools that enable you to make ITAM processes more efficient and precise without having to search for information for a long time.
3 Reasons for the Course
ITAM Fundamentals According to ISO 19770
Benefits
Expert Status
With this course, you will acquire in-depth knowledge of the fundamentals and processes of IT asset management. You will learn to manage and optimize IT resources effectively, enabling you to act as a competent contact person in your company.
Process Security
You develop a structured approach to IT asset management, ensuring that all IT assets are correctly recorded and managed. This gives you security and confidence in optimizing your company's IT resources.
Cost Control & Efficiency Increase
With the strategies learned, you can effectively influence and optimize IT costs to ensure that IT resources are utilized optimally and unnecessary expenses are avoided.
Who is this course suitable for?
IT Managers and System Administrators:
Responsible for the efficient management of IT resources to ensure that all ITAM requirements are met and that internal processes are optimally organized.
Purchasing and Procurement Managers:
Responsible for acquiring IT assets and for selecting the best management and optimization strategies for the organization to minimize costs and maximize efficiency.
Business Executives and CFOs:
Need a clear overview of ITAM to make informed decisions about IT budgets and investments in IT resources, and to recognize the strategic importance of ITAM for business success.
IT Beginners and Newcomers:
Want to build a solid foundation for managing and optimizing IT resources to understand the complex world of IT asset management.
Problems & negative consequences
without in-depth knowledge in IT asset management
This course prepares you for these challenges:
Lack of transparency about IT assets
You will immediately learn how to keep track of all IT and software assets in your company. This way, you always know exactly what is available and how it is being used.
Complex licensing requirements
This course equips you with the necessary knowledge to confidently handle and correctly implement complex licensing requirements in virtual and physical environments.
Inefficient use of software
You will be enabled to optimally manage software applications and detect unused licenses. This will significantly reduce your IT costs and use your budget efficiently.
Lack of compliance and security risks
You will be given the basics to precisely comply with all policies and legal requirements when handling software, thus minimizing any compliance risks.
Optimization of IT processes
You will develop targeted strategies to seamlessly integrate ITAM into your company's IT process landscape, optimizing processes and significantly increasing IT management efficiency.
All course content
at a glance
Contents
Terminology
After Module 1, you will be able to clearly distinguish the various areas of IT Asset Management (ITAM, HAM, SAM, and FinOps), understand their importance for IT management, and make informed decisions about the management of IT resources.
Here you will learn:
- Understanding IT Asset Management (ITAM): Discover what ITAM exactly is, what tasks it encompasses, and how it impacts the management of IT resources and processes.
- Defining Hardware Asset Management (HAM): Learn the significance and scope of Hardware Asset Management, and how it differentiates from ITAM. Understand how HAM is used to manage physical IT devices.
- Classifying Software Asset Management (SAM): Discover the basics of Software Asset Management, learn how it contributes to the management and optimization of software licenses, and understand the difference between ITAM and HAM.
- Understanding FinOps: Gain insights into what FinOps is and how it integrates into IT management processes. Learn how FinOps helps improve financial control over IT assets and expenditures.
- Clearly distinguishing terms: Module 1 provides you with the fundamentals of the various asset management areas so that you can securely recognize and understand the differences and connections between ITAM, HAM, SAM, and FinOps.
ITAM, SAM, and LIMA in Detail
After Module 2, you will be able to clearly distinguish between the specific functions and goals of ITAM, SAM, and LIMA, identify their central components, and strategically use these disciplines in your organization to efficiently manage IT resources and ensure license compliance.
You will learn:
- Understanding ITAM, SAM, and LIMA: Get to know the specific functions and areas of IT Asset Management (ITAM), Software Asset Management (SAM), and License Management Strategies (LIMA). Understand how these disciplines work together to efficiently manage IT resources and ensure legal compliance.
- Identifying IT Asset Management components: Discover the key components that ITAM, SAM, and LIMA encompass and how they are applied in practice. Understand the central building blocks that make an effective IT Asset Management system.
- Defining the goals of ITAM, SAM, and LIMA: Understand the specific goals that ITAM, SAM, and LIMA pursue in your company, such as optimizing IT resources, cost efficiency, risk management, and ensuring license compliance.
- Assign ITAM, SAM, and LIMA correctly: Learn how to clearly assign and structure the responsibilities and functions of ITAM, SAM, and LIMA in your company. Understand the overlaps and distinctions of these disciplines and how they can be strategically used to achieve the greatest possible benefit.
ITAM according to ISO 19770
After Module 3, you will be able to implement IT Asset Management according to ISO 19770, correctly identify and license software, and efficiently monitor the use of IT resources.
You will learn:
- Understand IT management system requirements according to ISO 19770: Get an overview of the basic requirements and best practices set out in the ISO 19770 standard to build an effective IT asset management system.
- Learn about software identification tags: Understand the importance and application of software identification tags that enable the unique identification and tracking of software products.
- Apply the software entitlement schema: Understand the schema for managing software licenses and rights to ensure that all software applications are correctly licensed and used.
- Resource Utilization Measurement 19770-8: Learn how to measure and monitor the usage and consumption of IT resources to ensure optimal resource utilization and avoid waste.
- Overview and vocabulary 19770-11: Get an introduction to the terms and concepts used in the ISO/IEC 19770-11 standard to promote a uniform understanding and consistent application of the standards.
- Requirements for organizations that conduct audits and certifications of asset management systems: Understand the requirements placed on organizations that conduct audits and certifications of IT asset management systems according to ISO/IEC 19770 to ensure that these processes are transparent and reliable.
ISO 19770-1 Maturity of ITAM
After Module 4, you will be able to assess the maturity level of your ITAM program according to ISO 19770-1 and take targeted actions to improve weaknesses and elevate your IT asset management to the next level.
You will get a comprehensive overview of:
- Understand ITAM maturity levels according to ISO 19770-1: Learn about the various IT asset management maturity levels defined in the ISO 19770-1 standard. These levels help you assess and systematically develop the current state of your ITAM practices.
- Tier 1: Trustworthy Data: Learn how to ensure a reliable data foundation for your IT assets. This level focuses on the accuracy, consistency, and availability of IT asset data, serving as the basis for all subsequent ITAM activities.
- Tier 2: Lifecycle Integration: Understand how to seamlessly integrate IT asset management into the entire lifecycle of IT resources. From procurement to usage to decommissioning, this level emphasizes holistic management of IT assets.
- Tier 3: Optimization: Learn how to optimize ITAM processes to reduce costs, increase efficiency, and maximize the value of your IT resources. This highest level of maturity requires that ITAM be fully integrated into the business strategy.
- Understand the ISO 19770-1 ITAM Process Map: Get an overview of the ITAM process map, which illustrates key management processes and their relationships. This map helps you understand the structure and interaction of the processes for targeted improvement.
ITAM Organization and Processes
After Module 5, you will be able to understand the roles and processes in an ITAM organization, develop a SAM license policy, and precisely integrate ITAM into business processes such as contract management and IT procurement.
You will learn:
- Getting to know roles and functions in ITAM: Understand the typical roles and responsibilities within an ITAM organization and how ITAM, SAM, and LIMA work together.
- Understanding key ITAM/SAM/LIMA processes: Learn about the core processes in ITAM, SAM, and LIMA, such as inventory management and license monitoring.
- Developing a SAM License Policy: Learn how to create a license policy that ensures proper use and management of software licenses.
- Identifying interfaces to ISO 27001 and ISO 20000: Understand the connection between ITAM and the ISO 27001 (information security) and ISO 20000 (IT service management) standards.
- Overview of involved processes: Learn about the role of ITAM in contract management, IT procurement, and vendor management.
- ITAM System Implementation Simulation: Go through a practical simulation of implementing an ITAM system in your company.
ITAM through the Ages
After Module 6, you will be able to understand the impact of Industry 4.0, digitization, SaaS, cloud technologies, virtualization, and AI on IT asset management, and strategically integrate current digital trends such as FinOps into your ITAM strategies.
You will learn:
- Industry 4.0 and Digitization: Understand how the digital transformation is changing the requirements for ITAM.
- Machine Learning and AI: Recognize the impact of machine learning and AI on ITAM.
- SaaS and Cloud: Learn about the impact of SaaS and cloud technologies on ITAM.
- Virtualization: See how virtualization influences the management and monitoring of IT assets.
- FinOps and Digital Trends: Discover how FinOps and current digital developments are shaping ITAM practices.
- After this module, you will understand the essential effects of current developments on ITAM.
- Technical Implementation and Best Practices: Get practical guidance on implementing and configuring terminal services to ensure your business operates efficiently and compliantly.
- Licensing Requirements in Virtualized Environments: Understand the special requirements when using terminal services in virtualized environments such as VDI (Virtual Desktop Infrastructure).
- Avoiding Common Mistakes: Learn about common mistakes in licensing and using terminal services and how to avoid them.
ITAM Tools and liop iQ
After Module 7, you will understand ITAM tools such as liop iQ, know their features and benefits, and understand how to integrate them into your existing IT processes to optimize IT asset management in your organization.
You will get information about:
- Getting to Know ITAM Tools: Get an overview of different ITAM tools and their features for efficient IT asset management.
- liop iQ in Detail: Learn about the specific features and benefits of liop iQ, a leading ITAM tool.
- Practical Examples: See how liop iQ is used in practice to optimize IT asset management.
- Tool Integration: Understand how liop iQ can be integrated into existing IT processes and systems.
Your Trainer
About Us
Brandon Smeets
Brandon Smeets is a young and dynamic force in IT Asset Management who entered this field straight after graduating from university. His modern and contemporary approaches provide you with up-to-date knowledge.
Through his work at Canon Production Printing, Brandon has gained extensive experience, including roles as a Software Asset Manager and in contract management with major vendors like Adobe, IBM, Microsoft, Oracle, and Trellix. His profound knowledge of these key vendors will help you make strategically important decisions for your company.
He quickly progressed and led a team of 20 employees. Brandon not only masters the technical aspects but also knows how to successfully lead a team and implement complex processes in IT server management while motivating and inspiring his employees.
He particularly specializes in Audit Defense. His passion for this area allows him to teach you how to protect your company from the risks and challenges of an audit to avoid costly mistakes.
With his holistic approach to IT Asset Management, which he developed at Canon through his responsibility for the entire ITAM area, Brandon offers you a comprehensive perspective that enables you to optimize all aspects of IT Asset Management.
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References
Qualifications of liop® Academy
Experienced Trainers
Our trainers have many years of experience in IT and license management - both in theory and in practice.
Vendor-neutral
We combine many years of experience with practical and knowledge-oriented training, without vendor ties.
Reduced Complexity
We have reduced our courses to essential expertise to offer time-saving, compact courses.
Multilingual Courses
Our courses are available in both German and English.
Frequently Asked Questions